Privacy Policy

Introduction

Recura AI, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS messaging services. This policy specifically addresses our SMS messaging practices and data handling procedures.

Information We Collect

In connection with our SMS messaging services, we collect the following types of information:

• Phone Numbers: We collect and store phone numbers provided by clinics or directly by you for the purpose of sending SMS messages, including when you text a business location's published phone number or provide verbal consent during a phone call.
• Message Content: We process and store the content of SMS messages sent and received through our platform, including appointment confirmations, reminders, and other communications.
• Metadata: We collect metadata associated with SMS messages, including but not limited to timestamps, delivery status, read receipts (when available), message direction (inbound/outbound), and associated clinic identifiers.
• Opt-in Information: We maintain records of how and when you provided consent to receive SMS messages, including inbound messages sent to a business, verbal consent collected during a call, the business location phone number contacted, and related confirmation records.

How We Use Your Information

We use the information we collect for the following purposes:

• Sending SMS Messages: We use your phone number and message content to send SMS messages on behalf of clinics that have contracted with Recura AI, Inc. for messaging services. Phone numbers collected for the SMS program are used only to deliver the appointment, customer-care, and inquiry-response messages described in our SMS consent notice.
• Service Delivery: We process message content and metadata to deliver transactional appointment and customer-care messages as requested by clinics.
• Compliance and Record-Keeping: We maintain records of consent and message history to comply with legal requirements and to assist clinics in managing their communications.
• Service Improvement: We may analyze aggregated, anonymized data to improve our messaging services and platform functionality.

Data Sharing and Disclosure

We share your information only in the following circumstances:

• With Clinics: We share phone numbers, message content, and metadata with the clinic(s) with which you have a relationship. Clinics use this information to manage appointments, provide services, and communicate with you.
• With Infrastructure Providers: We share necessary information with third-party infrastructure providers, including SMS gateway providers and cloud hosting services, solely for the purpose of delivering SMS messages and operating our platform. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud or security issues.

Mobile phone numbers and SMS opt-in consent are not shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you opt-out of SMS messaging, we will stop sending messages but may retain records of your opt-out status and message history as required by law or for legitimate business purposes.

Your Rights and Choices

You have the following rights regarding your information:

• Opt-Out: You may opt-out of receiving SMS messages at any time by replying STOP to any message or contacting the clinic directly. You may reply HELP to receive assistance with the SMS messaging service.
• Access: You may request access to the information we hold about you by contacting us or the clinic with which you have a relationship.
• Correction: You may request correction of inaccurate information by contacting us or the clinic.
• Deletion: You may request deletion of your information, subject to our legal obligations to retain certain records.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the clinic with which you have a relationship, or contact Recura AI, Inc. directly: